Wholesale Resort Accessories FAQ: Shipping, Orders & Returns

Q. What types of products does Wholesale Resort Accessories offer? 

A. Wholesale Resort Accessories provides a wide range of seasonal products tailored for resort and tourist destinations. Their offerings include winter gear like gloves, hats, snow boots, and snow toys, as well as summer essentials such as beach accessories, inflatables, aqua shoes, and swimwear. 

Q. Do you have minimum order requirements? 

A. No, there are no minimum order requirements. This flexibility allows retailers to order quantities that suit their specific needs without the pressure of bulk purchasing. 

Q. How quickly are orders processed and shipped? 

A. Orders received before 3:00 PM PST are shipped the same day. Orders placed after this time are shipped the next business day. Please note that orders are not shipped on weekends. 

Q. Which shipping carriers do you use? 

A. We primarily ship orders via UPS Ground or USPS. For large orders requiring pallet-sized shipments, we select the most cost-effective carrier and credit any difference after checkout. 

Q. Do you ship internationally? 

A. Currently, we only ship within the United States and do not offer international shipping. 

Q. What is your return policy? 

A. Items can be returned within 30 days of purchase, provided they are unworn, undamaged, have original tags, and are in their original packaging. Returns require a Return Merchandise Authorization (RMA), which can be requested by contacting us. 

Q. Are there restocking fees for returns? 

A. Yes, a 20% restocking fee applies to returns for refunds. Exchanges are processed without a restocking fee, and store credits are issued if a replacement item is unavailable. 

Q. How do I report a defective or damaged item? 

A. If you receive a defective or damaged item, please contact us within three business days. We will issue a UPS call tag for pickup and arrange for a replacement or refund as appropriate. 

Q. Which payment methods are accepted? 

A. We accept Visa and MasterCard. Returning customers may also establish an account with us, subject to credit approval, allowing for Net 30 billing terms. 

Q. Can I establish a wholesale account with credit terms? 

A. Yes, returning customers can apply for a wholesale account with Net 30 terms. The first order must be paid via credit card, after which billing terms may be offered upon approval of a credit application. 

Q. What is Proposition 65, and how does it affect my purchases? 

A. California's Proposition 65 requires businesses to provide warnings about products containing chemicals known to cause cancer or reproductive harm. Some of our products may fall under this regulation. For more information, please visit www.P65Warnings.ca.gov.

Q. How can I contact customer service? 

A. Our customer service representatives are available Monday through Friday from 8:00 AM to 4:00 PM PST. You can reach us at 775.856.2600 or via email at sales@wrawholesale.com. We strive to respond promptly to all inquiries.